Consumer Rights

Last updated: 26 August 2026

Gorvii’s voluntary policies do not replace consumer rights that cannot legally be excluded. This summary is general information and the law that applies to your purchase may provide additional protections.

Australia

Goods sold to Australian consumers come with guarantees under the Australian Consumer Law. If goods fail a consumer guarantee, the available remedy can include repair, replacement, refund or compensation depending on the nature and seriousness of the problem. These rights are not restricted to Gorvii’s 30-day voluntary return period.

European Union

Consumers buying eligible goods online generally have 14 days after delivery to notify the trader that they are withdrawing, followed by 14 days to return the goods. Exceptions can apply, including certain sealed goods that are unsuitable for return after opening for health or hygiene reasons. Legal conformity and guarantee rights remain separate from the withdrawal right.

United Kingdom

Consumers generally have 14 days after delivery to cancel an eligible distance purchase and another 14 days to return the goods. Separate statutory remedies apply when goods are faulty, not as described or not fit for purpose.

United States

Advertised shipment times must have a reasonable basis. If Gorvii cannot ship a US order within the promised time, we will provide the notice, cancellation choice and refund required by applicable law. State protections may provide additional rights.

Canada

Consumer protection is shared between federal, provincial and territorial law. Gorvii’s published return promises will be honoured, and nothing on this site excludes a mandatory remedy for defective goods or permits false or misleading representations.

How to raise a concern

Email us with the order number and a clear description of the issue. We will assess the item and respond with the remedy available under the voluntary policy and applicable law.

Gorvii Customer Care
Email: support@gorvii.store
Phone: +61 468 563 644
Address: 23 Greenleaf Dr, Lara VIC 3212
Support hours: Monday–Friday, 9:00 am–5:00 pm AEST
Typical response time: within 1 business day.