Politique d’expédition

SHIPPING POLICY

Last updated: 26 August 2026

This Shipping Policy applies to orders placed through www.gorvii.store.

FULFILMENT LOCATION

Gorvii dispatches online orders from our United States warehouse. We deliver only to countries and addresses available during checkout.

BUSINESS DAYS

Business days are Monday through Friday, excluding public holidays affecting our warehouse, shipping carrier or destination.

Orders placed after the carrier’s daily collection time, during weekends or on public holidays begin processing on the next business day.

UNITED STATES DELIVERY

Processing time: 0–1 business day

Transit time after dispatch: 2–5 business days

Total estimated delivery time: 3–5 business days

AUSTRALIA, CANADA, UNITED KINGDOM AND EUROPE

Processing time: 1–2 business days

Transit time after dispatch: 4–6 business days

Total estimated delivery time: 5–7 business days

Our enabled European destinations currently include Austria, Belgium, Bulgaria, Croatia, Cyprus, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Portugal, Slovenia and Spain.

Delivery availability may depend on the product, complete delivery address, carrier availability and applicable law. Acceptance of the address during checkout is the final confirmation that delivery is available.

SHIPPING CHARGES

Any shipping charge is displayed during checkout before payment. Customers can review the complete order total before placing an order.

TAXES, CUSTOMS AND IMPORT CHARGES

For international orders, import VAT, customs duties, brokerage fees or local handling charges may apply.

Checkout will display any taxes or import charges collected directly by Gorvii. Charges not collected during checkout may be payable by the recipient to the shipping carrier or local customs authority.

Gorvii will not describe an order as duty-paid unless all applicable import charges are included during checkout.

ORDER TRACKING

Once an order has been dispatched, we will send a shipping confirmation email containing tracking information where available.

Tracking information may take up to 48 hours to appear after the parcel has been transferred to the carrier.

Customers can also visit:

https://www.gorvii.store/apps/track123

DELIVERY DELAYS

Delivery dates are estimates based on our expected fulfilment capacity and carrier services.

If we cannot dispatch a United States order within the promised time, we will notify the customer and provide the legally required choice to accept a revised dispatch date or cancel the order for a prompt refund.

Customers in other countries retain all cancellation, refund and delivery rights provided by applicable law.

INCORRECT OR INCOMPLETE ADDRESSES

Customers are responsible for providing a complete and accurate delivery address.

Please contact us immediately if an address needs to be corrected. Changes cannot be guaranteed after order processing has started.

If a parcel is returned because the address supplied was incomplete, incorrect or unclaimed, we will contact the customer about reshipment or refund options. Reasonable and unrecoverable carrier costs may be deducted only where permitted by law.

LOST, DAMAGED OR UNDELIVERED ORDERS

Please inspect your parcel promptly after delivery.

If an order arrives damaged, contains an incorrect item or has not arrived within the estimated period, contact us with:

• Your order number
• A description of the problem
• Photographs of the item, packaging and shipping label, where relevant

Gorvii will coordinate any carrier investigation and provide the remedy required under applicable consumer law.

ORDER CANCELLATIONS

Contact us as soon as possible if you wish to cancel an order.

We can cancel an order only before fulfilment begins. Once an order has been dispatched, it must be handled through our Return and Refund Policy.

This does not limit any cancellation or withdrawal right provided by applicable law.

CONTACT INFORMATION

Business name: Gorvii

Email: support@gorvii.store

Phone:+61 468 563 644

Address: 23 Greenleaf Dr, Lara VIC 3212

Support hours: Monday–Friday, 9:00 am–5:00 pm AEST

Typical response time: Within one business day

The address above is our public business contact address. Returns must be sent only to the return location provided after approval.