Frequently Asked Questions

Products and ordering

What does Gorvii sell?

Gorvii offers five collections: handbags, wallets and accessories, fragrances, beauty and care, and lifestyle gifts.

Are prices and stock confirmed before payment?

The current product price, available variants, shipping charge, taxes collected by Gorvii and final order total are shown before payment. A product must be available for checkout at your address to be ordered.

Are Gorvii products new?

Check the condition stated on each product page. Unless a listing expressly says otherwise, products offered as new should arrive unused. Packaging may vary when a manufacturer updates it. Contact us before ordering if condition or packaging is important to you.

Shipping

Where are orders dispatched from?

Orders are dispatched from our United States warehouse.

How long does delivery take?

United States: 0–1 business day processing, 2–5 business days transit, and 3–5 business days total. Australia, Canada, the United Kingdom and enabled European destinations: 1–2 business days processing, 4–6 business days transit, and 5–7 business days total.

Will I receive tracking?

We email tracking after dispatch where available. Carrier scans can take up to 48 hours to appear. You can also use Track Your Order.

Could import charges apply?

Yes, for cross-border orders. Checkout shows taxes or import charges collected by Gorvii. Charges not collected at checkout may be payable to the carrier or local authority. See the Shipping Policy.

Returns and refunds

What is the return period?

You may request an eligible return within 30 calendar days after delivery. The voluntary policy operates alongside mandatory rights in your country.

Who pays return postage?

The customer pays for an eligible change-of-mind return. Gorvii covers or reimburses reasonable return postage for verified faulty, damaged, unsafe, misdescribed or incorrect goods where required.

Is there a restocking fee?

No. Gorvii does not charge a restocking fee.

How do I begin a return?

Email support@gorvii.store with your order number, item and reason. Include photographs for damage, defects or an incorrect item. Wait for the correct return location before posting anything.

Payments and support

Which payment methods are accepted?

The payment methods actually available to you are displayed at checkout and can vary by country, device and payment provider.

How do I contact Gorvii?

Gorvii Customer Care
Email: support@gorvii.store
Phone: +61 468 563 644
Address: 23 Greenleaf Dr, Lara VIC 3212
Support hours: Monday–Friday, 9:00 am–5:00 pm AEST
Typical response time: within 1 business day.