FAQ
Where is your store located?
We are located on Merriman Ave, New York.
1. What is your return policy?
We offer a 30-day return window from the day your order is delivered. Items must be unused, unworn, and in their original packaging with all tags attached.
2. How do I initiate a return?
Email us at support@gorvii.com
Please contact us at with your order number and reason for return. Once approved, we will send a return shipping label and instructions.
3. What if I get a damaged or wrong item?
If you receive a defective, damaged, or incorrect product, please contact us immediately at support@gorvii.com.
with photos of the problem. We'll get you a replacement or refund sorted out as soon as possible.
4. Do you allow exchanges?
Yes, we do exchanges if the item is defective, damaged, or the wrong size/color. Just contact support@gorvii.com
and we'll walk you through it.
5. Can I cancel or modify my order after placing it?
Once an order has shipped, we cannot modify or cancel it.
If it hasn't shipped yet, contact us right away. Approved cancellations follow our Return and Refund Policy.
6. Do I pay a restocking fee?
No, we do not charge restocking fees. You will get a complete refund less shipping cost if your return meets the eligibility requirements.
7. How do refunds work?
After we receive your returned item, it’s inspected and verified. You’ll get an email notification once your refund is approved, and the amount will be credited to your original payment method.
Shipping Policy FAQs
8. How long does delivery take?
Our typical delivery timeline is 8–12 business days, including order processing, which takes 1–2 business days, and shipping, which takes 7–10 business days.
9. How can I track my order?
You will receive an e-mail confirmation once your order ships with your tracking number and link. Tracking details update within 24–48 hours after dispatch.
10. What if my order is delayed or lost?
If your package is late or missing, don't worry! Contact us at support@gorvii.com
, and our support team will investigate in order to help you reach a prompt resolution.
11. What if I entered the wrong shipping address?
Please review your address before placing an order.
If you wish to make a change, please contact us prior to shipment of your order. We may not be able to make changes once an order has shipped. Changes could also incur additional charges.
12. What are your business and shipping hours?
We process and deliver orders Monday to Friday.
Order Cut-Off Time: 4:00 PM (GMT-05:00) EST — New York Time.
Payment Policy FAQs
13. What payment methods do you accept?
We accept all major credit and debit cards — Visa, MasterCard, American Express, Maestro, Diners Club, Discover — as well as digital wallets like PayPal, Shop Pay, Google Pay, and Apple Pay.
14. Is it safe making payments on your website?
Yes, we use advanced SSL encryption for all transactions to ensure that your personal and financial details are 100% secure.
15. How do I know my payment was successful?
Once your payment has gone through, you will get an order confirmation email with your purchase details and an order number.
16. Do you store my card information?
No, we never store full card or payment details. For your safety, all payments will be securely processed through our PCI DSS-compliant gateway.
17. What do I do if the payment has failed?
If your payment doesn’t go through, double-check your card details or your balance. You can also try another payment method or contact your card provider for assistance.
18. How do you secure my payment information?
Our payment gateway operates on SSL encryption and follows PCI DSS standards, wherein all data is transmitted securely and never shared with unauthorized parties.
Need More Help?
Our support team is always ready to help you! Email: support@gorvii.com Phone: +1 (212) 807-5696 Address: 3571 West Montague Avenue, Syracuse, New York 13204, United States
Contact Us
We’re always here to help! For quick support or any questions about your order, reach out to our GORVII Customer Care Team. We’re committed to providing a smooth and reliable shopping experience.
Business Address: 3571 West Montague Avenue, Syracuse, New York 13204, United States
Business Phone: +1 (212) 807-5696
Business Email: support@gorvii.com