Refund policy

RETURN AND REFUND POLICY

Last updated: 26 August 2026

This policy applies to purchases made directly from Gorvii through www.gorvii.store.

Our voluntary return policy is provided in addition to any mandatory consumer rights available in your country.

30-DAY RETURN PERIOD

You may request an eligible return within 30 calendar days after your order is delivered.

For a change-of-mind return, the product must be:

• Unused and unworn
• Unwashed and unaltered
• In its original condition
• Returned with its original packaging, tags, seals and accessories
• Accompanied by valid proof of purchase

OPENED PERSONAL-CARE PRODUCTS

For hygiene and safety reasons, opened or used cosmetics, skincare products, personal-care products and fragrances are not eligible for change-of-mind returns where permitted by law.

This restriction does not limit your rights if a product is faulty, unsafe, damaged, misdescribed or incorrect.

HOW TO REQUEST A RETURN

To request a return:

1. Email support@gorvii.store within 30 calendar days after delivery.

2. Include your order number, the product you wish to return and the reason for the return.

3. For damaged, faulty or incorrect goods, include clear photographs of the product, packaging and shipping label.

4. Wait for approval and return instructions before sending the product.

5. Package the item securely and retain proof of postage until the return is completed.

Do not send products to our public business address unless our support team specifically instructs you to do so.

CHANGE-OF-MIND RETURN POSTAGE

For an eligible change-of-mind return, you are responsible for the return shipping cost.

You remain responsible for the returned parcel until it reaches the designated return location. We recommend using a tracked shipping service.

FAULTY, DAMAGED OR INCORRECT PRODUCTS

If a product is verified as faulty, damaged, unsafe, misdescribed or incorrect, Gorvii will provide a prepaid return method or reimburse reasonable return shipping costs where required.

Depending on the circumstances and applicable law, the available remedy may include:

• Repair
• Replacement
• Refund
• Another legally required remedy

NO RESTOCKING FEE

Gorvii does not charge a restocking fee for eligible returns.

RETURN INSPECTION

We will notify you after receiving and inspecting the returned product.

A change-of-mind return may be refused if the product has been used, worn, altered, damaged after delivery or returned without its required components.

These condition requirements do not remove statutory rights relating to faulty or non-conforming goods.

REFUND METHOD AND PROCESSING TIME

Approved refunds are issued to the original payment method.

Gorvii normally processes approved refunds within 5–10 business days after receiving and inspecting the return, and never later than required by applicable law.

Your bank, card issuer or payment provider may require additional time to display the refund in your account.

ORIGINAL DELIVERY CHARGES

For an eligible European Union or United Kingdom withdrawal, Gorvii will refund the product price and the least expensive standard outbound delivery charge paid, where legally required.

Additional costs paid for express or upgraded delivery are not refundable unless required by law.

Where permitted, Gorvii may withhold a refund until the goods are received or you provide acceptable proof that they were returned.

EXCHANGES

Exchanges are subject to product availability.

For a change of mind, the quickest option is normally to return the eligible product and place a new order.

Verified damaged, defective or incorrect products may be replaced without additional shipping charges.

ORDER CANCELLATIONS

Contact us as soon as possible if you wish to cancel an order.

An order can be cancelled only before fulfilment begins. Once dispatched, the product must be handled through the return process.

This does not limit any cancellation or withdrawal right provided by applicable law.

AUSTRALIAN CONSUMER RIGHTS

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

Depending on the nature and seriousness of a problem, Australian customers may be entitled to repair, replacement, refund, compensation or another remedy.

Australian Consumer Law rights are not restricted to our voluntary 30-day return period.

EUROPEAN UNION CUSTOMERS

EU consumers generally have 14 days after delivery to notify us that they wish to withdraw from an eligible online purchase. They then generally have another 14 days to return the goods.

Customers may be responsible for direct return costs when informed in advance. Exceptions may apply, including certain sealed hygiene products after opening.

Legal conformity and guarantee rights remain separate from the right of withdrawal.

UNITED KINGDOM CUSTOMERS

UK consumers generally have 14 days after delivery to cancel an eligible distance purchase and another 14 days to return it.

Separate legal rights apply when goods are faulty, misdescribed or not fit for purpose.

UNITED STATES AND CANADA

Our 30-day return policy operates alongside any non-waivable federal, state, provincial or territorial consumer rights.

Nothing in this policy excludes any remedy required under applicable law.

FINAL-SALE PRODUCTS

A product will only be treated as final sale where clearly identified before purchase and where permitted by law.

A final-sale designation does not remove mandatory rights relating to faulty, damaged, unsafe, misdescribed or incorrect products.

CONTACT INFORMATION

Business name: Gorvii

Email: support@gorvii.store

Phone:+61 468 563 644

Address:

23 Greenleaf Dr, Lara VIC 3212

Support hours: Monday–Friday, 9:00 am–5:00 pm AEST

Typical response time: Within one business day

The address above is our public business contact address. Returns must be sent only to the return location provided after the return request is approved.